SHIPPING & RETURNS
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
We use the following carrier to deliver our orders:
Royal Mail, Special Delivery, 1st class, tracked and signed for.
Once the shipping carrier provides the tracking number, we will notify you with this information.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable unless item is proven to be faulty.
If you receive a refund, the cost of shipping will be deducted from your refund.
Return & Refund Policy
We believe that you will be delighted with your michaelrosearts.com product, but if you are not entirely satisfied with your purchase, we're here to help. We aim to keep the process as simple as possible.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging, it is important therefore that you take care when unpacking received artworks.
If the packaging was insufficient, please package to the best of your ability and be sure to take pictures for insurance purposes.
Your item needs to have the receipt or proof of purchase.
You have 14 calendar days to return an item from the date you received it.
We will immediately notify you on the status of your refund after inspecting the returned item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive your refund within 28 days, or offered a credit note.
If you have any questions on how to return your item, please contact us.